Privacy & Returns

Privacy & Returns

 

Business Details
Eco Smart Lighting Australia P/L
ABN: 88 129 672 251
Telephone Number: +61 2 95172701
Fax Number: +61 2 9517 3173
Email Address: sales@ecosmartlighting.com.au
Country of Domicile: Australia

Shipping & Delivery
Orders below $200.00 incur a $15.00 Australia Wide delivery charge. *

Order above $200.00 shipping is free Australia Wide.*

 

Eco Smart Lighting allocates 7% of the total value of the order to shipping , orders that exceed the allocated amount may incur extra shipping charges after the sale has been processed, you will be notified before the order is dispatched of any extra charges. Please call (02) 9517 2701 for additional freight charges.

Delivery
Orders will be shipped within 2-4 days after the order has been placed, given the products are in stock. Please allow anywhere between 2 - 10 working days for delivery. For a more accurate delivery time frame, please call (02) 9517 2701.
 
Privacy & Security
We ensure our members' private information is managed with the utmost care. Personal information may come in the form of credit card details, names, email addresses or other form of information that makes up your identity. We collect this information for the primary purpose of providing you with our products. The information may also be used to gather data in a general sense for marketing purposes. The data, however, will not be used on an individual scale to market our company unless provided with your permission.

Eco Smart Lighting Australia P/L abides by the guidelines set out under the National Privacy Principles, contained in the Privacy Act 1988 (Cth). This governs the way in which we collect, use, disclose, store, secure and dispose of your personal information. A copy of this document may be found here

This web site is secure all information is protected by an SSL certificate.

Returns, Replacements & Exchanges
Within 7 days of receiving your order, you are able to request a return or replacement. As soon as you receive your order, be sure to check your products. To request a return/replacement, please contact sales@ecosmartlighting.com.au or call +61 2 9517 2701. The shipping costs incurred by the purchaser will not be refunded except when a product is faulty.

Items must be returned in their original packaging. Boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product.

Ordering & Payment
We accept VISA, Mastercard, and American Express for online sales. If you require an alternate payment method, please contact us on + 61 2 9517 2701 during business hours. All transactions are listed in Australian Dollars (AUD). Payment is processed through eWay payment gateway.

Viewing Orders
To view your order or shopping bag, click 'View Shopping Cart' on the right of the site navigation.